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Need some help using the site? We've tried to make using The Bondage Vault
as easy as possible for you by thinking what questions and problems
you might have and offering a few simple answers and solutions:

Download Test | Firewall Issues | Download Accelerator Issues
Software | iBill Billing | FAQ | Contact

Download Test

Before buying tokens, please disable your firewall or DAP before attempting to download this small test file!

If it works, you should be able to download any and all photos and video clips without any problems.

NOTE: Please do not attempt to download large photo or video files if you are on an unstable connection. And if you do not have a DSL, T3, T1, CABLE MODEM, or ISDN LINE, DO NOT EVEN ATTEMPT TO DOWNLOAD ZIP FILES OVER 3MB!!!

Firewall Issues

If you experience the problem of receiving only a small file, or being sent to the sign-up page after clicking on the link to download the movie, you may be behind a firewall. You will have to temporarily disable the firewall to download the ZIP files.

Download Accelerator Issues

If you are not able to download a video, and after clicking the download link and you are sent to another page, you have a download accelerator running in your browser. Here are a few articles on how to resolve this issue:

from speedbit.com

How can I uninstall Download Accelerator Plus?
To uninstall Download Accelerator Plus, either use the Uninstall utility under DAP's program group in the Start menu, or the Windows Control Panel "Add/Remove Programs" utility. The change will take effect after you restart your browser. NOTE: Please make sure to exit Download Accelerator Plus before starting the uninstall operation.

How can I temporarily disable Download Accelerator Plus?
Press the ALT key (while clicking on a hyperlink) in order to temporarily disable the browser integration of Download Accelerator Plus.

from miscrosoft.com

Error Message When You Try to Download a File: Download Accelerator Error

SYMPTOMS
When you start Microsoft Internet Explorer and attempt to download a file over the Internet, you may experience the following behavior:
* An additional toolbar is displayed in your browser window, and the File Download dialog box looks different than the Internet Explorer File Download dialog box.
-and-
* When you click Start Download in the Download File Info dialog box that is displayed on your screen, you may receive the following error message:
Retry the download of file name
When you click Retry Now , you may receive the message again. After you click Retry Now several times, you may then receive the following error message:
Download Accelerator Error
Connection to site failed: An invalid argument was supplied while trying to download file name
where file name is the name of the file that you are attempting to download.
As a result, you may be unable to download the file. CAUSE
This behavior can occur if Download Accelerator Plus from SpeedBit is installed on your computer.

To work around this issue, uninstall Download Accelerator Plus from your computer. To do this, follow these steps:

1. Click Start , point to Settings , and then click Control Panel .
2. Double-click Add/Remove Programs .
NOTE : Because there are several versions of Windows, the following steps may be different on your computer. If they are, please consult your product documentation to complete these steps.
3. In the Add/Remove Programs dialog box, click Download Accelerator Plus in the Currently installed programs list, and then click Change/Remove .
4. Click OK in response to the following message:
This uninstall must reboot your computer to replace/delete files that were in use. Press the OK button to reboot your computer.

Software

You will need both RealPlayer 8 or RealOne to watch movies. This is the movie viewer that all our videos are formatted in. You can download it for free from www.real.com.

You will also need WinZip or a similar program that can uncompress all the files you download from The Bondage Vault, both photos and videos. You can download it for free from www.winzip.com.

Apple Users Note: RealOne is available for Mac OS X. It rocks, you should download and use it! Also, you will need Stuff-It Expander to open the files (it comes standard with mac OS). You can then drag the .rm (video) file into RealPlayer and it will play automatically. Or if you set up your RealPlayer correctly, you can just double click the file and it will launch RealPlayer and play the video.

Problems With Internet Explorer 6 (via email)
I just got Windows XP and am still getting used to it. There is a setting in IE6 under Tools, Internet Options, Privacy that allows cookies that must be enabled (it is disabled by default) in order for the EZ Tokens to work.

Actually I'm using i.e.6 and I accepted cookies, but unfortunately I used a download accelerator (DAP) and this most probably was the reason for the malfunction. Switching it off made the download happen. (Using DAP I only received a small htm-file). Maybe this case at least can be taken as another proof for your download/technical tips.

Norton Internet Security
This program must be turned off to work with ez tokens.

Opera Browser Issues (via email)
Opera is pretty cool, I downloaded the free version at www.opera.com. Opera is a little different in that every time you open it, it will ask you to decide if you want to use the "last saved session" or a "new session". I use "saved session" as it keeps all the preferences instead of dumping them ia a new session. The new session purges the saved preferences and crashes upon opening websites.

*Go to set preferences ...
*Go to "file"...then.... "preferences"
*go down the list until "multimedia"...enable show images, gif ani., embed audio, java, plug ins, javascript.
*go down the list to "default application" check all boxes to enable them
*go down the list to "privacy"....enable cookies

I'm not sure which one of these here actually does the trick to allow the sites to open, I just enabled the obvious ones. Other than that I just went to your site and then clicked the download sample and that was that. No sweat.

iBill Billing

How am i charged? All billing is done through EZ Tokens. Their program allows you to use your tokens as-you-go, so there is no charge for what you do not use. We have found this to be the premiere token billing system since it is handled through IBill's secure service, you are NEVER REBILLED, and if you have any problems, their system allows us to help you out. Your credit card will be discretely billed as "IBILLCS.com*Platinum International." You can also charge your tokens to your checking account and your telephone.

FAQ

iBill declines me on a second purchase?
This only happens if you try to purchase the same amount of tokens within 24 hours. It's a security issue they are working on resolving. There are two workarounds:
1) simply purchase a different cost membership $10.00 or $20.00 or $50.00
2) wait 24 hours after your first purchase
This system actually insures that you are not charged twice for a purchase on a site by accident or fraud.

Why do we use RealPlayer? After several years of experimenting, RealPlayer seems to be the most stable, offers the best compression and works equally well on with both the PC and Mac platforms. In the latest player, you can watch video clips"full screen" by clicking View > Zoom > Fully Screen. The quality is pretty unbelievable!

Download accelerators / "site suckers"?
Please do not use any utilities such as these to download your files. They will not work. The files can only be downloaded in one of two ways: either by clicking the link that is displayed after you make your purchase and letting it download to the default location, or by right-clicking (or control-clicking on Mac) and "saving target as."

Why zip up the files? Instead of charging you each time you view the photos or watch the videos, you actually download the files to your hard drive. You keep it for the one price you pay and then you can watch it whenever you want. Zipping it ensures that the file is downloaded to your machine, and not streamed off of our server.

How do you save the files? After you enter your username and password, the browser will prompt you that you are about to download a file. Take note of where you save the file. It is generally a good idea to copy it to your desktop. Once the transfer is complete, go to your desktop and double-click the file. Another window will open and you will see the movie by double clicking on the filename.

The pages aren't showing up?
We've heard of this problem a few times, and in fact it has happened to me. I found simply emptying your cache will solve this problem on Internet Explorer 5 and higher. It's located under your internet preferences.

Contact

If you have any questions or concerns, please email tokens@thebondagevault.com! We'll do our best to provide you with answers and assistance.

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